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Frequently Asked Questions

FAQ's - General

How do I report a water leak?

Repair of leaks on water mains are the responsibility of Bow Mar and should be reported immediately to the District by calling 303-979-2333.  Bow Mar also recommends that all family members know where the main water supply valve is in your home so it can be turned off in the event of a leak inside your home.

Who do I call if my sewer system will not drain?

Bow Mar is only responsible for maintenance of the sewer main.  The entire sewer service pipe from the residence to the sewer main is the customer’s responsibility.  If you do not know if a sewer blockage is in your sewer service pipe or the District’s pipe, call Bow Mar at 303-979-2333.

How can I prevent roots from clogging my sewer service pipe?

The first step is to know where your sewer pipe is located and avoid planting deep rooted trees in the vicinity of the pipe.  If roots do infiltrate your sewer line there are chemical root control products available at home improvement and hardware stores.  More effective is to conduct a periodic roto-rooter cleaning of your sewer pipe.

How do I know if I have roots in my service pipe?

You can retain a private company to perform a closed circuit television inspection of your sewer service pipe.  Bow Mar urges you to use caution when retaining a sewer inspection contractor.  There are many reputable firms, but there are a few scam artists as well.  If you have questions about retaining a contractor, call Bow Mar at 303-979-2333.

Will my insurance pay for damages resulting from sewer backups?

Many homeowner insurance policies contain an exclusion for sewer backup damage.  Coverage is frequently available but must be requested as an addition to the policy.  Bow Mar nyon urges homeowners to discuss sewer backup coverage with their insurance agent.

FAQ's - Billing

I have just purchased a new home.  How do I transfer water and sewer service into my name?

Please contact:

Linda Maxwell

Haynie & Company, PC

1221 W. Mineral Ave.

Suite 202

Littleton, CO  80120-4544

303-795-2142

303-795-3356 (fax)

 

I am a new homeowner and have not received a water or sewer bill.

Water and sewer is billed every two months by Bow Mar.  If you think you are not receiving a bill, please contact:

Linda Maxwell

Haynie & Company, PC

1221 W. Mineral Ave.

Suite 202

Littleton, CO  80120-4544

303-795-2142

303-795-3356 (fax)

Why are Platte Canyon crews wasting water flushing fire hydrants and blow-off valves?

Flushing fire hydrants and blow-off valves which are located on dead end water mains is critical to preserving clean, fresh water.  Operators are cautious to use only as much water as necessary to ensure a proper disinfectant residual in the water.

Where does my water come from?

Bow Mar distributes water received from Denver Water.  Denver’s water originates from several sources, the South Platte River watershed and the Blue River watershed on the west slope being the primary sources.  Additional information on water sources can be found in Denver Water’s Water Quality Report.

 

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